Manipulative / Crazy System

I was filled with loads of dreams of higher studies…..
I stepped in to a bank with no influence, no relatives in bank. Gathered all information and methods to apply for a loan after waiting for long time. I filled in all the forms and submitted; my application was placed in some column of a table and completely forgotten about. Then after few days when I went back to the bank the loan manger had changed and this person was not only new to the bank he was new to the loan procedure as well. When I enquired he was unaware of all rules related to education loan and he was the loan section manager. Yes it is kind of funny. He asked me to talk to the assistants over there. Sometimes it’s easier to meet VIPs but it’s difficult to talk to this assistants. They behave like they are loaded with tasks and they are very productive and busy. I don’t see a single person enjoying his work. Everybody is performing the tasks as if it is a penalty for some sin that they have committed for.
Customers are gods that is what I have been taught in my professional life but here none of the customers were treated like one. God like was far, they were not even treated like normal human beings with some due respect. Unless you had loads of money and there was a potential chance for the bank to gain an FD from you they really never cared for customers. These guys had rewritten their mantra “Customers are god “conditions apply * : p
I had my patience being tested which I lack. I had to wait for hours to just ask one simple question from these assistants. And after waiting for long hours when I shot questions I was shot back with rude replies and sometimes just blank face (clearly ignored). Somehow I managed to fill the application form second time and submitted it to the new manager. This application went to the head of that branch for approval. She opened my dad’s account and checked his balance. He is retired and hardly has any transactions. This was the reason to reject my application. Nowhere in the rules was it stated that my dad should have a specified number of transactions in his account. This rule does not exist it was created on the fly. I requested the head to look into my mother’s account and she had good number of transactions and a decent amount of balance in her account. But this was clearly ignored by this head. Yes this is India still dad’s account is important not mother’s. In spite of mentioning that the property which I will be using for loan is in my mother’s name and she will be the nominee they had to bring in my father’s account into picture and create a silly rule to reject the application. Even after this I told the head I will transfer all the money from mother’s account to father’s account and we will have an FD made as well. She never agreed on anything. I was for the first time disappointed that none of my certificates and marks was of any use. It was just bank balance which actually matter. I never gave p tried in one more bank but nothing worked. My mother and I kept trying in this first bank to talk to the manager and convince her, she never entertained us. Every time her rules altered. Once it was my father’s account transaction, and once it was that the property was located far from the bank and next it was that we do not live in that house. Every time her rules and its version changed. Whereas the actual bank rule does not state any of these things. The property can be anywhere but has to be in the same city where the bank is located. There is no rule that the person has to live in that house. It only matters if the property legally belongs to the person whose name is been mentioned in the application form. The attitude of the bank people sucks to the core. They are not seated to serve people. They are placed over there to serve themselves, their friends and family members. They don’t realize the importance of their role; they have a wonderful chance of realizing student’s dreams. They have a beautiful job in their hand. But they fail to realize it. Drowned in selfishness and desire to make more money they manipulate the system to match their needs.
Loan came to a standstill but god is great I got assistantship hence I was not anymore in need of loan. But my VISA interview required me to show some hard cash in my account. Hence I did direct cash deposit to my account. The money was supposed to appear in the account the next day but it did not. I went to the bank to check why it was not appearing. There was a big drama to be enacted by the staff over there. The lady seated in the cash counter never answered. Every time I asked she told she did not know the reason but she has done whatever she was supposed to. The reason she gave me was that the system is still processing. And she was talking to a software engineer. I spoke to every possible person to ask why the amount was not appearing in my account and no one had an answer, instead they all had big red face and rude words for me. I moved from one counter to another based on their instructions. Each counter person blamed the other and redirected me to the next counter. Finally working hours were over and after that there were two continuous holidays and day after that was my VISA interview. I was not ready to leave the bank as it was mandatory for me to have that amount appear in my account. The bank failed to give loan to me and now it was refusing to show my money in my very own account. I was angry, frustrated and sad. I still ran from one place to another kept asking them to recheck and finally the problem was with the lady in the deposit counter. This lady who told system was still processing had forgotten to feed the data into the system. By mistake she had placed it in the drawer and forgotten. After she fed the data into the system it appeared immediately in my account and I left the bank. This was the worst experience that I have ever come across. My heart was beating so loud that day. I wanted to scream at everyone and tell them that they were not fit to work. None of them enjoyed their work, none of them looked serious. On that day they were literally playing with my future. Mistakes do happen but these people lacked every single attribute required to be in that job. Why are people like this? What is missing which makes them not realize the importance of their job? Who can explain them that they have a beautiful job to serve people, to help people and not to make faces at customers and shout at them.
I am seriously against this system. I feel online banking is much better. Let the software handle everything. At least it will not make faces and give rude answers. It will not make me wait for hours and chat with its neighbor program asking if it has bought any new jewellery or dress. It will not ask if I knew some relative in the bank. It will not create rules on fly and act selfish. It will just process my data, check for all constraints and do the transaction. What’s the whole point in having humans do the job when they lack all characteristics of human? Machines and software can do the same job faster and in efficient way.